Refund policy

Creating a return

Before initiating a return, please review the following conditions:

  1. The return must be initiated within 30 days of the delivery date. 
  2. Returned goods must be shipped back to us within 30 days of the delivery date.
  3. The valid RMA number must be marked on the return package (more details below in ‘RMA Numbers’).

At our discretion, we may offer a partial refund or charge a restocking fee, particularly if any item is not in its original condition, is damaged, or has missing parts for reasons not due to our error.

Exchanges

We'll always replace any products that are defective or damaged within 30 days,  If you need to have an item swapped out, please send us a message at office@sot-llc.com, please include your order number, picture of damaged shipping packaging, picture of damaged product.

RMA numbers

In order to return a product to Secrets Of The Tribe, you need a Return Merchandise Authorization (RMA). You can get one by contacting us by clicking here.

Please include your order number in your message.

Customer Support

If you have any questions or need further assistance, please do not hesitate to contact us at office@sot-llc.com Our customer support team is here to help you with any issues or concerns you may have.